The JMS Client Promise
You are protected and properly served with JMS.
We provide well over 30 different specialist services for clients who own and operate luxury vessels at sea. As a client, you benefit from each and every one of those services backed by our 7-Point JMS Client Promise to you:
We take the time to understand your yacht and crew as well as your personal objectives and priorities for your yacht to ensure we understand technically how to fully deliver on what you need and want.
We only contract with clients and yachts we know we can excel at helping.
As a business, we are here to profit as much from our experience and know-how as you are, however, we are neither greedy nor opportunistic. Your JMS contract quote is calculated with the least possible margins using the maximum of network benefits so the total you pay us for our service is always industry competitive.
With a combined experience of over 176 years in luxury yachting and commercial shipping, it’s fair to say our network of service providers is second to none. That means you benefit from volume discounts, faster delivery and the sort of personal relationships that have helped many Captains and Owners out of some potentially very awkward situations.
TRANSPARENCY & REPORTING
This is where we get a little fastidious. Whether we are working with suppliers, shipyards, designers, architects, Project Managers, Lawyers, Surveyors and all the rest, you will always receive clear, succinct and insightful reports and updates on every aspect of every task we carry out for you, your Captain and yacht. And we can adapt those reports according to just how much and what type of information you need and want.
You might think it odd to mention this, but so much of successful and rewarding yachting depends upon it. Whether it is linked to working with suppliers or recommendations we make in the best interests of achieving your own yachting objectives, honesty (even with its risks) lies at the heart of everything we do.
Truthfully, we work very hard in our planning, strategies and execution to avoid you or your Captain needing to access our support day and night. But this is yachting, and our support is there for you whether you need it or not.
Our 3 Pillars of Service
To deliver for our clients and report on all our actions
Because we understand that clients remain with us and recommend us for as long as they see the value.
To work with our client Captains not over them
Having been former Captains and Engineers our Managers remember the pain of working with providers who just don’t get it!
To provide honest and considered strategies and solutions that work
As they are based on years of on-board experience with a full 360° understanding of how each yacht can function to its optimum